The silent architects of your website - and why losing them hurts

Then they leave.

Suddenly, updates take longer. Simple tasks turn into frustrating obstacles. The website is still there, but it’s harder to navigate—both for your team and your users. Just like when the doorman disappears from a well-run building, the invisible efficiencies vanish, replaced by confusion and inefficiency.

Why Does This Happen?

Website editors don’t just upload content; they manage workflows, maintain structure, and make sure information is clear and accessible. When they leave, they take more than just their login credentials—they take years of knowledge about how the site actually functions.

How Do You Avoid This?

• Document, but also train. A content guide helps, but hands-on training for successors is essential.
• Use the right CMS. Systems like Plone help maintain order and structure long-term.
• Plan for continuity. Don’t wait for someone to leave—build a strategy now to keep knowledge flowing.

(This is the second article in a three-part series on why good website management matters. If you missed the first one, check it out here.)